How CrediCert handles your information

Who this covers

This policy applies to anyone using the CrediCert app or website as a trainee, mentor or facilitator in a SkillUp!-linked programme. If you're joining as a trainee and you're under 18, this should be read together with your parent, guardian or programme coordinator. The programme itself, not CrediCert, is what you and your family have agreed to by enrolling.

What we collect

To run the programme, CrediCert collects:

• Account details: your name, phone number or email, and the PIN or code you sign in with.
• Business and plan information: the answers you give while building your business plan, including anything you mark as private, which stays visible only to you and anyone you choose to share it with.
• Task evidence: photos you attach to show work you've done, along with their GPS coordinates and a general place name, where your phone's location is available.
• Activity: points earned, tasks completed, certificate progress, and your position on the programme leaderboard.
• Device and usage information: basic technical details needed to keep the app working, such as when it last synced.

How we use it

We use this information to run the programme you've joined: building and tracking your business plan, letting a mentor review your evidence and sign off on tasks, issuing certificates, scoring the leaderboard, and keeping the app reliable.

Some of your evidence photos are also looked at by an AI service to give a quick first read, for example flagging whether a photo seems to match the task it was attached to, before a mentor makes the actual decision. That request goes to a third-party AI provider and is not used to train their models on your data beyond processing that one request.

Who can see it

• Your assigned mentor can see your plan, tasks and evidence, to review and sign off on them.
• Facilitators overseeing your programme can see your progress and, where relevant, step in on mentor assignment or certification.
• Other participants in your province can see your name and points on the leaderboard, nothing else.
• SkillUp! and its partner organisations (Rotary, Welt Hunger Hilfe, and the relevant government office) may see programme-level information needed to run and report on the programme, not your private plan details.

We don't sell your information, and we don't share it outside the programme for marketing.

How long we keep it

We keep your information for as long as you're active in the programme and for a reasonable period after, so certificates and records remain valid and the programme can report on its outcomes. You can ask for your account to be closed at any time, see "Your choices" below.

Your choices

You can:

• See what information CrediCert holds about you.
• Ask for something incorrect to be fixed.
• Ask for your account and information to be deleted, once any certificates already issued have been recorded by the programme.

To do any of this, speak to your programme facilitator or mentor first, or write to privacy@skillupzim.org.

Keeping it secure

Information is stored on secure servers with access limited to the people who need it to run the programme: your mentor, your facilitator, and a small CrediCert admin team. No system is perfectly unbreakable, but we take reasonable steps to protect your information and will let you know if something goes wrong that affects you.

Changes to this policy

If this policy changes in a way that matters, we'll let participants know through the app or through their programme facilitator before it takes effect.

Contact

Questions about this policy, or about your information specifically, can go to privacy@skillupzim.org.